This eLearning course provides comprehensive training on appropriate workplace conduct specifically tailored for the financial services sector. The course recognises that conduct in the workplace is not only an employment matter but also has regulatory significance, with the FCA expecting firms to maintain high standards of behaviour and to address misconduct that could affect the integrity of the financial system.
The course covers the various forms of workplace misconduct, including bullying, harassment, discrimination, and victimisation, explaining the legal framework including the Equality Act 2010 and the protections available to employees. It addresses the FCA's expectations around fitness and propriety and how workplace misconduct can have implications for an individual's regulatory status. The training explores the Senior Managers and Certification Regime (SM&CR) and how conduct issues may need to be considered under these rules.
Practical guidance is provided on recognising inappropriate behaviour, whether experienced directly or witnessed as a bystander, and the steps that should be taken to raise concerns. The course covers formal and informal reporting mechanisms, the protections available to whistleblowers, and the importance of creating a culture where concerns can be raised without fear of retaliation. It also addresses the responsibilities of managers in setting the tone and addressing conduct issues promptly.
Upon completion, learners will understand the standards of conduct expected in a financial services environment, recognise the regulatory implications of workplace misconduct, and know how to report concerns appropriately. The training supports firms in meeting their regulatory obligations and fostering a positive and respectful workplace culture.
