The Financial Conduct Authority (FCA) estimates that 27.7 million adults in the UK are in circumstances that could make them vulnerable. In our last week’s session for ‘Compliance for financial services’, a great topic was discussed: FCA regulations on vulnerable customers. This was led by our guest speaker Helen Pettifer, Vulnerable Customer Expert along with the hosts Steve Brett and Kate Jones
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In this week’s Compliance for Law Firms session, Steve Brett and Kate Burt were joined by guest speaker Ian Quayle, to explore some of the most common causes of complaints and negligence claims in residential conveyancing.
In this week's Compliance for Law Firms session, Steve Brett and Kate Burt, spoke about the differences between a healthy and toxic compliance culture and what firms can do to improve.
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