The Financial Conduct Authority (FCA) consider effective handling of complaints as essential and has specified rules on how complaints should be dealt with. Our Complaints course explains the principles and procedures for managing customer complaints promptly, fairly, and effectively. And with your company’s reputation on the line, this is a course you can’t afford to ignore.
Take this course and learn what you need to do and how to behave in order to keep both your customers, and the FCA happy!
increase in retention rate noticed in participants of gamified e-Learning experiences
of users pass the course first time
Minigame is included
Minutes of course content
Handle customer complaints like a pro
Learners can access our courses from anywhere and at any time. This flexibility means that users can learn any time of day, whenever it’s most convenient for them - something that traditional, in-office, learning can’t compete with.
Bite-sized content is grasped quickly, eliminates boredom and aids better information retention and application of information on the job.
High scores and leaderboards
Competition is one of the best motivators for learning. By including leaderboards in our courses, we encourage friendly competition and provide players with a sense of achievement.
Multimedia makes eLearning interactive, entertaining, and easily digestible, as well as simplifies complex ideas. In our courses we use video, animation, and graphics to keep learners engaged and interested.