Designed for United Kingdom
Course running time is 17 Minutes
This course is customisable
Understanding the definition of a vulnerable customer is paramount, as it encompasses individuals who are particularly susceptible to harm due to their unique personal circumstances. These circumstances can vary widely, including physical or mental health challenges, financial difficulties, age-related issues, or language barriers.
Recognising a vulnerable customer is not always straightforward, as individuals may not explicitly disclose their vulnerability. Therefore, it is crucial to familiarise yourself with the signs that indicate vulnerability, enabling you to provide appropriate support and assistance when you encounter such situations.
Throughout this course, you will learn to identify key indicators of vulnerability, such as frequent confusion, difficulty making decisions, apparent financial strain, or a reliance on others to manage their affairs. By understanding and recognising these signs, you can proactively respond and tailor your interactions to ensure the well-being and protection of vulnerable customers.
Moreover, this training emphasises the importance of knowing what actions to take when you identify a vulnerable customer. You will learn about best practices, ethical considerations, and regulatory requirements to guide your approach. This includes treating vulnerable customers with empathy, patience, and respect, while also adhering to specific procedures to safeguard their interests.
By the end of this course, you will possess the knowledge and skills necessary to identify, support, and assist vulnerable customers effectively. You will be equipped with the tools to navigate potentially sensitive situations, address their unique needs, and provide a safe and inclusive environment for them to conduct their transactions or access services.
Invest in this compliance training course and ensure your organisation’s commitment to customer well-being, ethical conduct, and regulatory compliance. Empower yourself and your team to serve vulnerable customers with the utmost care, professionalism, and empathy, fostering trust and building long-term relationships based on support and understanding.
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